Terms and Conditions
Terms and Conditions
1. Vaccinations
All dogs must have an up to date record of current vaccinations.
All dogs must be vaccinated against Distemper, Hepatitis, Leptospirosis, and Canine Parvovirus. The Bordetella (kennel cough) vaccine should be given no less than three days before boarding to allow for this vaccination to take effect. We will allow dogs without the Kennel cough vaccine to stay but we are unable to cover any veterinary fees during or subsequent to your dog’s stay with us (regardless of condition).
2. Bookings, Payment and cancellations.
A £50 or 20% (Whichever is greater) non refundable, non transferable, booking deposit will be required if boarding during peak periods e.g. school holidays. Bookings cancelled after full payment has been made will will receive a 50% refund on the balance paid. We are unable to take provisional bookings. If you choose to drop your dog off after or collect your dog before the agreed booking dates you will be required to pay for the entire duration of the initial booking. We accept either cash or debit cards upon collection of your dog. Fees for medical any treatment during or subsequent to a dog’s stay are the responsibility of the owner. Any charges will be settled on collection. Day-Care bookings cancelled within 24hrs of the commencement of the session will be charged in full.
We charge by the day, however, during off-peak periods, if you collect your dog between 10am and 10.30am on the day of collection you will not be charged for that day. The minimum stay is 2 Days. Minimum Stays may be longer during peak periods.
3. Females in Season
We are unable to board female dogs that are actually ‘in season’.
• If your dog comes into season during her stay and we are unable to reach you or your emergency contact we will consult with our vet who may decide to delay her season for the welfare of all dogs staying at the kennels. This would be an additional expense to you which should be settled on collection.
If you believe your dog may be due a season around the time of boarding, please speak with your vet to discuss options for delaying.
4. Illness, Care, Kennelling and Socialising
If one of our guests becomes unwell whilst at the hotel we have access to veterinary services 24 hours a day. The cost of veterinary fees incurred during or subsequent to your dog’s stay will be the responsibility of the owner.
At Maccabee’s Pet Hotel your dog will be exercised and socialised with other dogs. Therefore, your dog must be happy to mix with other dogs. By accepting our terms and conditions, you accept that your dog will be mixed, socialised and exercised with other dogs selected by us.
At Maccabee’s Pet Hotel dogs from the same household share a kennel, however should a problem arise we will separate dogs from the same household.
Some dogs, even if sociable, do not settle in the kennel environment. If a dog is unhappy in a kennel situation it will sometime bark excessively and unsettle other dogs. To make sure that the stay of all dogs at Maccabee’s is happy and relaxed we insist on an overnight trial visit.
Because your dog is socialised with other dogs there is a small possibility that your dog may sustain an injury whilst at play. If your dog is hurt during their stay, related veterinary fees will be your responsibility.
As the cost of veterinary treatment is not covered. It is important that you let us know on arrival of any existing medical conditions affecting your dog.
Maccabee’s Pet Hotel will seek medical treatment for your dog from either the vet you are registered with or our preferred vet, if it appears that he is unwell, injured or exhibits behaviour that requires medical attention. By accepting this agreement you consent to this and to the administering any prescribed treatment.
Unfortunately we may have to refuse admission if your dog show signs of ill health. We may also have to refuse future admission if your dog is unsettled or barks excessively during a visit.
All attempts are made to give your dog the very best care and attention, however we cannot be held responsible for any loss outside of our control. If, in the sad event of the loss of a pet and we are unable to contact either you or your emergency contact, we would seek advice from our veterinary surgeon to make the necessary arrangements.
At Maccabee’s we provide a good quality chicken and rice Kibble. You are welcome to bring your own food which we will feed your dog according to your written instructions. To make sure that we are prepared should your travel plans change, you are delayed or in the event that your dog needs to be given extra food it is important that you bring at least an additional 5 days supply.
5. Opening hours
Opening hours for Boarding is 10am to 4pm and for Day-Care 9am 5pm. Collection or drop-off outside of these hours may be possible by prior arrangement. The charge for out-of-hours collection or drop-off is £50 per half hour. If you wish to visit Maccabee’s you are welcome by appointment only.
6.Kennel Cough
Kennel Cough is a common and highly contagious respiratory disease. Even in a scrupulously clean environment like Maccabee’s, this illness can occur. Unfortunately it is impossible to entirely safeguard against Kennel Cough. The virus can incubate for up to two weeks, meaning that dogs that appear perfectly healthy during their stay may be, in fact, carrying one of the viruses that cause a problem. We understand that the vaccination cannot protect your dog from all of the illnesses that contribute to Kennel Cough, but we highly recommend all dogs to be vaccinated against Kennel Cough to minimise the risk. Unfortunately, due to the arbitrary nature of the illness, we cannot accept responsibility or liability for any cost you may incur.
7.Un-neutered male dogs
Due to the difficulty mixing un-neutered male dogs we are unable to accept day-care or boarding bookings for any un-neutered dog over the age of one year.
8.Peak Periods
18th Oct to 4th Nov 2024
15th Dec 2024 to 10th Jan 2025
7th – 24th February 2025
21st March – 27th April 2025
23rd May – 2nd June 2025
4th July – 1st September 2025
17th October – 3rd November 2025
12th December 2025 – 5th January 2026
Late payment penalty. We reserve the right to charge £20 a day late payment penalty to trade clients.